Go ahead and shop with complete peace of mind!
15 DAY MONEY-BACK
100% refund for returns within 15 days. No questions asked. (Not applicable on engraved and personalized products)
100% of Invoice value*
*UPTO Rs. 1,00,000 for Diamond and Gemstone Studded/ Gold/ Platinum
For orders delivered in India
*UPTO $1,500
For orders delivered in USA and Canada
Not Applicable on Orders delivered to Australia, United Kingdom, Singapore, Dubai and other countries.
LIFETIME EXCHANGE
Exchange or upgrade your jewellery anytime.
Gold/ Platinum
100% value of metal weight at the prevailing metal rate*Diamond
100% of the prevailing diamond value*Gemstone
90% of the prevailing gemstone value*
Not Applicable on International Orders* In case of any discount given during the original purchase on the metal and stone value, an equivalent amount will be deducted from the Exchange amount (Maximum value of Rs. 10 lakhs). The xCLusive Points used while placing an order will be deducted from the Lifetime Exchange value.
LIFETIME BUYBACK
Sell your diamond jewellery back to us.
Diamond Jewellery
Additional 10% will be deducted from the LTE value*Plain Gold /Platinum/ Gemstone Jewellery
Additional 3% will be deducted from the LTE value *
*Maximum value of Rs. 10 lakhsNot Applicable on International Orders
15 DAY MONEY-BACK
100% refund for returns within 15 days. No questions asked. (Not applicable on engraved and personalized products)
100% of Invoice value*
*UPTO Rs.2,00,000
Not Applicable on International Orders
LIFETIME EXCHANGE
100% value of metal weight at the prevailing metal rate*
100% of the prevailing diamond value*
90% of the prevailing gemstone value*
Not Applicable on International Orders* In case of any discount given during the original purchase on the metal and stone value, an equivalent amount will be deducted from the Exchange amount. The xCLusive Points used while placing an order will be deducted from the Lifetime Exchange value.
LIFETIME BUYBACK
Studded Solitaire Mount
Additional 10% will be deducted from the LTE value*
Unstudded Solitaire Mount
Additional 3% will be deducted from the LTE value*
Not Applicable on International Orders
15 DAY MONEY-BACK
100% refund for returns within 15 days. No questions asked. (Not applicable on engraved and personalized products)
100% of Invoice value*
*UPTO Rs.2,00,000*UPTO $1,500
For orders delivered in USA and CanadaNot Applicable on Orders delivered to Australia, United Kingdom, Singapore, Dubai and other countries.
LIFETIME EXCHANGE
100% value of metal weight at the prevailing metal rate*
100% of the prevailing diamond value*
90% of the prevailing gemstone value*
Not Applicable on International Orders* In case of any discount given during the original purchase on the metal and stone value, an equivalent amount will be deducted from the Exchange amount. The xCLusive Points used while placing an order will be deducted from the Lifetime Exchange value.
LIFETIME BUYBACK
Additional 10% will be deducted from the LTE value*
*Maximum value of Rs. 10 lakhs
Not Applicable on International Orders
15 DAY MONEY-BACK/CANCELLATION
100% refund for returns within 15 days. No questions asked. (Not applicable on engraved and personalized products)
100% of Invoice value*
*UPTO ₹2,00,000
*Loose Diamonds above 2 lakh qualify for Lifetime Exchange Or Lifetime Buyback Only
Not Applicable on International Orders
LIFETIME EXCHANGE
Exchange or upgrade your solitaires anytime.
90% of the prevailing solitaire rate*
Not Applicable on International Orders* In case of any discount given during the original purchase on the metal and stone value, an equivalent amount will be deducted from the Exchange amount (Maximum value of Rs. 10 lakhs). The xCLusive Points used while placing an order will be deducted from the Lifetime Exchange value.
LIFETIME BUYBACK
Sell your solitaires back to us.
Additional 10% will be deducted from the LTE value*
*UPTO ₹10,00,000
List your solitaire on our website for a nominal fee and set your own price for it*
*OVER ₹10,00,000
Not Applicable on International Orders
15 DAY MONEY-BACK / CANCELLATION
– N/A –
LIFETIME EXCHANGE
100% value of gold weight at the prevailing gold rate
LIFETIME BUYBACK
– N/A –
15 DAY MONEY-BACK / CANCELLATION
Complimentry
LIFETIME EXCHANGE
Complimentry
LIFETIME BUYBACK
Complimentry
- Customised Jewellery (including personalised/ engraved products) is not eligible for a 15 Day Money-Back or a 15 Day Exchange. Lifetime Exchange and Buyback are applicable.
- Once your returned item is received, our Quality Assurance Department will review it.
- Any item that shows sign of wear or has been altered, resized (by a jeweller other than the company) or damaged cannot be accepted for 15 Day Money-Back.
- The product should be accompanied by the original product certificate and the original/ copy of the invoice for all exchange within the 15 Day Money-Back period.
- In case the customer cannot produce the original certificate, the company will send the solitaire/ jewellery to the lab for recertification, the shipping and certification cost of which shall be borne by the customer.
- The Money-Back amount will be 100% of the actual amount paid. In case, any coupon, discount or promo codes were used during the original purchase, the exchange amount will be reduced by an amount equivalent to the coupon, discount or promo codes, as applicable.
- In case, any coupon, discount or promo codes were used during the original purchase, the BuyBack / Exchange amount will be reduced by an amount equivalent to the coupon, discount or promo codes, as applicable.
- If the discount was on making charges, the discount will not be deducted while arriving at the Lifetime Exchange (LTE) value.
- If the discount was on the gold value or diamond value then the entire discount will be deducted while arriving at the LTE value.
- If the discount was on MRP, then the discount will be deducted on the actual making charges of the design while arriving at the final LTE value.
- In case of a refund on 15 Day Money-Back, payment of the refund amount shall be done via online bank transfer to the customer’s bank account within 10 days of receipt of the product. If the mode of the payment was through online debit/ credit card/ net banking, the refund will be processed by reversal of the transaction.
- In case the exchange value is higher than the value of the old product, the customer will have to pay the difference.
- Kindly note that you may utilize your gold exchange and/or lifetime exchange value within 180 days of the transaction date. If not, the amount will be refunded post deduction of 10% transaction charges as per CaratLane policy.
- The prevailing market value will be determined by the company.
- This feature is not available for international orders (orders that will be shipped abroad from India).
- CaratLane reserves the right to change the terms and conditions for specific customers. In such a situation, the customer will always be informed of the decision prior to the purchase.
- 15 Day Money-Back is not applicable on a product purchased in exchange of gold coins (15 day exchange at 100% of the invoice value is still applicable).
- Lifetime Exchange and Buyback values are calculated excluding the making charges and taxes.
- Any new product purchased against LTE value or Old Gold Exchange Credit will be eligible for 100% exchange (15 days), LTE and Buyback but not eligible for 15 day money-back.
- Additional 10% will be deducted from the LTE value if the customer does not have the Invoice.
- You can exchange your design within 15 days for the full value only once. If you wish to exchange the design the second time, it will be considered as a Lifetime Exchange.
- 15 Day Money-Back is not applicable on orders that have been exchanged earlier under the 15 Day Exchange Policy.
- Orders that are placed in India using an international card will be eligible for a 15 Day Exchange only, and not for a 15 Day Money Back.
- If the resized ring costs more than the existing ring, the incremental cost shall be borne by the customer.
- If the resized ring costs less than the existing ring, the differential amount shall be refunded to the customer.
- In the case of a refund, the payment will be processed via online bank transfer within 10 days after dispatching the resized product.
- If for some reasons, your product needs to be repaired, the company shall repair / replace the product for charges which would be determined by the company on a case-by-case basis.
- This feature is not available for international orders (orders that will be shipped abroad from India).
- In case of quality issues that can’t be repaired, we’ll replace it!*
*Damages resulting from misuse, loss of parts (diamond, screw, etc.), neglect, or unauthorised repair attempts are not covered under the warranty policy. Valid only on orders below ₹2 lakh.