Return Policy
Effective Date: 18/12/2024
At Sparks and Shines, we strive to provide you with the best shopping experience. If you are not completely satisfied with your purchase, please review our return policy below.
Conditions for Returns
We only accept returns under the following conditions:
- Timeframe: Returns must be initiated within 10 days of receiving the product.
- Eligibility: Returns are accepted only if:
- The product is damaged upon delivery.
- The product size is not as expected.
Exchange Policy
If your return request meets the above conditions, we will provide an exchange for the same item or a similar item of your choice, subject to availability.
- Damaged Product: The damaged item will be replaced with the same product.
- Size Issues: Exchanges will be processed for the correct size of the same item, if available.
No Refunds Policy
Please note that refunds are not available under any circumstances. Our policy is limited to exchanges only.
How to Initiate a Return or Exchange
To initiate a return or exchange, please contact our customer support team:
- Email: [email protected]
- Phone: +91 81690 00713
Provide the following information:
- Order ID
- Details of the issue (damaged product or incorrect size)
- Photos of the product, if applicable
Our team will review your request and guide you through the return process.
Important Notes
- Products must be returned in their original condition with all tags and packaging intact.
- We reserve the right to decline a return request if the product shows signs of use, wear, or damage not caused during delivery.
- Shipping costs for returns will be borne by the customer unless the product was damaged upon delivery.
By purchasing from Sparks and Shines, you agree to the terms of this Return Policy. If you have any questions, feel free to reach out to our support team.